Business, Customer Service, Discover, Hospitality, Morale, Restaurant, Staff

The Buffet – Easy Service

Last night we had 128 people through our front door and it well bloody brilliant, we had quite a few larger party’s in that had pre-ordered so this made life a hell of a lot easier (phew!!)

The evening kicked off with a party of 11 and a few tables of 3 and 4, it worked out perfectly as the 11 arrived earlier than planned so we smashed that out without evening blinking, personally I believe a quick start gets people settled and sets the tone and pace for the evening.

Drinks were flowing across all party’s especially our newly added Gin board which features 8 of the best and most popular Gins we can get a hold of, also a few local ones which go down a treat.

We had a surprise 60th Birthday buffet which was booked in for 7:00, guests started arriving and all was still going to plan! (Being front of house this is a rarity, as we normally have to wait for the kitchen to get into gear)

The 60th Birthday celebrator arrived and she was over the moon, all of her family had made the journey and she was quite overwhelmed.

This next bit was where things started getting quite tasty, we had an influx of orders after the Buffet due to a few tables arriving late which had a knock on effect. But what do you do on a busy Saturday evening? YOU JUST DEAL WITH IT.

The evening finished off with a party of 14 which were abit late but this did help us out, they had pre-ordered and were having starters so this one was a breeze.

All in all a very good Saturday evening service, lots of happy customers and lots of tiresome legs!

Great work team!!!

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Business, Christmas, Customer Service, Discover, Hospitality, Morale, Restaurant, Staff

The Christmas Party Preperation

It’s that time of year where those Christmas Party bookings start flooding in, and we have got to be prepared to make the most of it. Wether it’s a party of 8 or a party of 60 it has got to be perfect, from the starters straight through to those mince pies!

It’s not as easy as just picking the favourites for your menu, it has to have a stand out and differ from those around you. One of my favourites is a “pigs wrapped in a chorizo blanket with a honey glaze sauce”, this went down an absolute treat last year.

Of course you’ll always see the typical turkey, pate and Christmas pudding on the menu but, be adventurous and try something on the menu that’s abit different to show appreciation to the chefs for the thought that has been put into the menu.

The menu can take around 1 month to put together as we have to ensure we can source all ingredients needed, and those different types of ice creams (we’ve got a cinnamon ice cream this year!) But it is all worth it, these Chirstmas party’s are so much fun.

From the laying up of the table, ensuring each person has a cracker, Christmas napkin to applying just the right amount of icing sugar over the mince pies.

We’ve uploaded our menus to our social media accounts and websites and had a great response, it’s always a great feeling when you put so much work into something and the reaction is positive.

The next thing we have to sort out is who and when the Christmas decorations are going to put up, as let’s be honest you can’t have a Christmas Party without a Christmas tree up now can you!

Our first booking is planned in for midway through November but I’m sure that will change to earlier on in the month as we draw closer.

Bring on those Christmas Party’s!!

Business, Customer Service, Discover, Hospitality, Morale, Restaurant, Staff

Appreciating the Staff

The art of appreciatition is something that is a must if your going to get your team on side, in a restaurant we have a lot of younger members of staff who can be either be in a hell of a mood for 3 days, or deliver everything you want them to.

This is something that if you can’t do, well you’re not made for the business world, appreciation goes a hell of a long way into motivating staff members and the morale of the whole team.

We’re currently planning a Halloween Fancy Dress Party all paid for to add abit of spice and laughter into our work place, by doing things like this also shows you care about your staff members.

Never underestimate the powers of the the words PLEASE and THANK YOU. Staff members will quickly pick up that you’re a miserable tw*t and begin turned away from you! (Trouble ahead)

I greatly appreciate how the owner talks, acts, responds and his body language towards me and by so motivates me to do a better job!

We’ve had people literally walk out of work due to unnamed individuals not appreciating the work they do.

If you do one thing today say THANK YOU to somebody who maybe you wouldn’t think off before, if that annoying staff member passes you a pen If you ask for it then just say!!!!

Oh and smiling to your staff goes even further so guess what, SMILE! 😁