Business, Customer Service, Discover, Hospitality, Morale, Restaurant, Staff

The Buffet – Easy Service

Last night we had 128 people through our front door and it well bloody brilliant, we had quite a few larger party’s in that had pre-ordered so this made life a hell of a lot easier (phew!!)

The evening kicked off with a party of 11 and a few tables of 3 and 4, it worked out perfectly as the 11 arrived earlier than planned so we smashed that out without evening blinking, personally I believe a quick start gets people settled and sets the tone and pace for the evening.

Drinks were flowing across all party’s especially our newly added Gin board which features 8 of the best and most popular Gins we can get a hold of, also a few local ones which go down a treat.

We had a surprise 60th Birthday buffet which was booked in for 7:00, guests started arriving and all was still going to plan! (Being front of house this is a rarity, as we normally have to wait for the kitchen to get into gear)

The 60th Birthday celebrator arrived and she was over the moon, all of her family had made the journey and she was quite overwhelmed.

This next bit was where things started getting quite tasty, we had an influx of orders after the Buffet due to a few tables arriving late which had a knock on effect. But what do you do on a busy Saturday evening? YOU JUST DEAL WITH IT.

The evening finished off with a party of 14 which were abit late but this did help us out, they had pre-ordered and were having starters so this one was a breeze.

All in all a very good Saturday evening service, lots of happy customers and lots of tiresome legs!

Great work team!!!

Business, Customer Service, Hospitality, Restaurant

The Bad Reviewer

Now this is something that really irritates me, If they’ve got a problem with something why can’t they speak up whilst on the premises?!

We can change your food, drink, pudding, table I mean seriously the list is endless of things we can do to try help them out.

But what do they go and do instead, I hear you ask? They go and completely run down the business on the internet or social media.

These sorts of customers are an absolute ball ache to deal with, granted it’s very rare a bad review comes in but we give every opportunity for them to speak up. Then I have the suck up job of replying to this weakling, apologizing to them and well basically cuddling them till they stop crying.(basically sing soft kitty at that them for days)

All because guess what, they were annoyed with something but kept it to themselves.(speak up assholes)

I think we would all agree that if we have an issue with a service, we should give the company the chance to put it right before going hell for leather online and becoming the “Commanding Officer of the Keyboard Battalion 609”

Luckily the reviews I mostly have to deal with are very positive across the 2 restaurants and bed and breakfast, which makes my quite easy in this area. (Phew)

We’ve even had local competition write reviews online who didn’t even enter the building, how low can some people go?

This was more of a rant towards certain types of customers (The Keyboard Battalion 609)

I’m fully aware everybody needs feedback to progress and grow, learn from mistakes and ensure they don’t happen again, but please if you have an issue then ask to speak to the Manager. They are paid to look after you and will treat you with respect and listen (If they don’t then oppsy I’m sorry)